Astro: Pay-TV Customer Additions On The Uptick
25
September
2025

Astro: Pay-TV Customer Additions On The Uptick

Astro Malaysia Holdings Berhad strengthened its growth momentum in the second quarter of FY26 (Q2FY26), with Pay-TV gross customer additions rising 5% QoQ as more households embraced the simplicity and value of Astro One packs in their entertainment choices.

This stronger take-up was supported by improved customer loyalty, with churn easing 25% from the previous quarter as former customers reconnected. Together, these gains helped narrow Pay-TV subscriber loss by about 60% on both a quarterly and yearly basis.

This progress has carried through the end of the quarter, culminating in August when Astro recorded its first positive month of Pay-TV adds since 2018, a meaningful milestone for the company’s core business.

ADJACENT BUSINESSES

Similar to the previous quarter, the company has also seen encouraging traction in its adjacent businesses, namely Astro Fibre, sooka and Enterprise, as part of its broader transformation strategy aimed to diversify into new revenue streams beyond traditional Pay-TV.

Designed to bring together connectivity and content, Astro Fibre’s customer base registered a 12% growth YoY, a clear indication that our customers value the seamless entertainment and broadband experience it provides, particularly in a fiercely contested market.

Our homegrown OTT platform, sooka, continued its upward momentum, posting a nearly 50% increase in its VIP paying base YoY, an encouraging feat given the various major sport tentpoles that had taken place in the same quarter of the previous financial year.

The company’s Enterprise segment delivered a 6% YoY revenue increase, even as softer consumer sentiment weighed on retail businesses. The customer base continued to expand both quarterly and yearly, reflecting the resilience of this segment and despite Q2 traditionally being a low sports season.

Looking ahead, we expect this segment to perform well in the second half of the financial year, supported by the return of high-demand sporting events such as the Premier League, the Malaysian Football League, and the 2025 Badminton World Federation Championship.

CONTENT

The second quarter witnessed the rise of a new singing sensation: ALPHA, Astro’s boy group born out of the hit reality competition Big Stage Alpha. The show itself was a powerhouse, attracting 7.4 million TV viewers, garnered 745k total On Demand (OD) streams across platforms, as well as amassing 223 million views on TikTok. It also culminated in a live showcase that drew over 6,000 fans to Pavilion Kuala Lumpur even before the finale.

From that stage, ALPHA quickly stepped into the spotlight as a bona fide fan favourite.

They electrified audiences again at the Merdeka-themed Hello Inilah Kita event, where thousands gathered to hear them perform Sahabat; an anthem celebrating friendship and unity in Malaysia’s rich diversity.

In just three short months since their debut, ALPHA has already amassed 7.8 million streams across platforms. Their first single, the high-energy Mona Lisa (Bang Bang), has been streamed over 1.6 million times on Spotify, Apple Music and YouTube Music, while their follow-up, P. Ramlee Saloma, notched 6.1 million streams on the same platforms. Their rapid rise is proof of Astro’s ability to turn television viewership into musical fandom, building connections that resonate far beyond the screen.

Our local dramas continued to anchor OD viewership in Q2FY26, with Dia Bukan Syurga attracting 6.9 million TV viewers and amassing 1.5 billion views on TikTok since its debut in May. Notably, 26% of the total viewers streaming came from non-Malay audiences, demonstrating the strength of our Malay dramas to resonate across communities. This cross-cultural appeal was also evident in our Chinese and Tamil dramas.

Step Dave and Aadhira recorded 65% and 50% of total viewers streaming from non-vernacular audiences, respectively, pointing to a wider appetite for stories that travel beyond language lines.

Our content also sparked important social conversations.

For example, Aadhira shone a light on domestic violence while Mandul Bukan Pilihan, which drew 29% of its total viewers streaming from non-Malay audiences, tackled the stigma surrounding infertility. We are grateful to Women, Family and Community Development Minister, Datuk Seri Nancy Shukri for lending her support.

In this year’s Merdeka season, Astro proved its ability to amplify voices, creativity, and togetherness beyond the TV screen by orchestrating a money-can’t-buy out-of-home experience through the Inilah KITA, Sehati Bersama campaign.

Running from August to September, the campaign brought Malaysians together through a dedicated KITA Channel (CH100) featuring over 50 programmes, the inspiring theme song Bangkit Malaysia by Hael Husaini, and the vibrant Inilah KITA on-ground events at Pavilion KL which saw over 12,000 Malaysians come together.

The celebration extended even further with the return of KITA FM, which hit the road on a 13-state nationwide tour. Spearheaded by Astro Audio, this second edition of KITA FM once again showcased the strength of our audio brands, the number one radio network in Malaysia, reaching 10.64 million listeners and sparking lively engagement across social media.

ADEX

On the Advertising Expenditure (ADEX) front, Q2FY26 was a more muted quarter as the company posted RM61 million, softening 12% QoQ across TV, Addressable, Radio and Digital. This reflects weak macro sentiments, with Multinationals in particular choosing to defer or repurpose marketing spend. Even so, Astro continues to advance its positioning as THE ‘Attention Company’, building the right capabilities to deliver valuable attention that all brands seek.

A key step forward in the quarter was the launch of KULT, Astro’s culture-first digital marketing venture. KULT leverages Astro’s ecosystem of premium content, first-party data and creator networks to help brands move at the speed of culture, delivering resonance across all leading platforms to reinforce Astro’s role as the preferred advertising ecosystem, unlocking new revenue streams and measurable outcomes for advertisers.

FINANCIALS

Amid headwinds from a challenging economy and cautious consumer spending, Astro delivered quarterly revenues of RM683 million, with EBITDA of RM169 million and PATAMI of RM16 million. The company continued to demonstrate resilience, remaining cash-generative with free cashflows of RM138 million for the quarter.

ANTI PIRACY

Astro also strengthened its efforts to safeguard the creative economy by joining the Alliance for Creativity and Entertainment (ACE), the world’s largest anti-piracy coalition, effectively placing the company in a better position to dismantle piracy operations that undermine legitimate markets.

Domestically, Astro secured key legal victories against piracy, collectively recovering RM287,000 in settlements, damages, costs and commercial subscription fees from cases involving a short-term rental operator, several restaurants, and an electronics store selling illicit TV-boxes.

Within the first half of FY26, the company also ramped up its anti-piracy enforcement, taking down 748,000 websites and social media links. Collaborating with leading global platforms, the company also removed 580 Telegram groups with 32.2 million subscribers and 5,000 infringing links from global video-sharing sites.

On the e-commerce front, enforcement actions saw 10.9k ads removed, 417 reseller accounts suspended, and two standalone piracy services websites taken offline.

ESG

Astro continued to embed ESG into the way we operate, focusing on social inclusion, environmental responsibility and cultural empowerment. Through Astro Kem Badminton and Klinik STL, more than 3,400 children across the country were given structured training in sports, instilling values of teamwork and discipline.

Campaigns like Kami Benci Buli and milestones from Astro’s beloved children’s IP, Didi & Friends further underscored Astro’s role in fostering safe and inclusive spaces.

This included setting a Malaysia Book of Records milestone for the largest children’s storytelling session, with 2,172 participants, as well as new accessibility efforts through audiobooks and sign language–embedded videos to make children’s entertainment more inclusive.

On the environment, initiatives like MIX & MELODY River Rangers and Ini Sungai Kita engaged listeners, volunteers and schools to not just engage in river-clean ups but also raise awareness about river conservation and biodiversity, strengthening community ties around sustainability.

GCEO’S STATEMENT – EUAN SMITH

“This quarter has given us more reasons to be encouraged.

Customers are responding to the simplicity and value of Astro One packs, and our newer Ultra and Ulti Boxes are driving satisfaction, reflected in the steady rise of our Net Promoter Scores. In August, we also recorded our first positive Pay-TV net add since 2018, a meaningful gain that signals all the hard work is bearing fruit.

We also saw good momentum in Astro Fibre, which outperformed the market leaders in net additions this quarter. This reflects the appeal of our broadband and entertainment bundles among households.

At the same time, the new engines of growth are taking shape.

sooka marked its fourth anniversary as Malaysia’s number one sports app. As the fastest growing app in Malaysia, sooka is also one of the top five highest-grossing apps on Google Play. Remarkably, this was achieved in a quarter without major sports tournaments, with engagement still rising by a third. This is a clear sign of how much users value the entertainment experience as much as our sports offerings within sooka.

This is not by chance. Our teams have been relentless in improving the app, from AI-assisted chat to smarter recommendations, while deepening partnerships, such as our new bundle deal with Maxis. Together with our newly launched two-year plans, these steps lay a solid foundation for sooka’s next chapter.

The road ahead will continue to be challenging, but Q2 shows Astro is still pressing on. We will keep on growing customers, strengthening the adjacent businesses, and reducing legacy costs, all the while staying true to our mission of being Malaysia’s number one entertainment and streaming destination.”